What is Microsoft Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. It is a line of enterprise resource planning (ERP) and customer relationship management (CRM) software applications. Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily an IIS-based web application which also supports extensive web services interfaces. Microsoft markets Dynamics applications through a network of reselling partners who provide specialized services.
Why Companies Use Microsoft Dynamics CRM to Drive Revenue and Serve Customers
Customer retention and customer engagement are the keys to business success for any organization. With expertise in building, deploying, and supporting advanced CRM solutions, MS Dynamics CRM proves to be the ideal choice as it delivers amazing scope of customization, flexibility, mobility and more to help your business deliver exceptional customer experience.
Here are some of the crucial factors that determine why you should use Microsoft Dynamics CRM for your business.
A Global Community
Over 30,000 customers in more than 80 countries and 40 languages depend on Microsoft Dynamics CRM
In Good Company
2 million+ users support an active user community
Power of Choice
Use Microsoft Dynamics CRM in the cloud or on-premise
Expert Partners
Over 1,200 partners hold the CRM competency in more than 82 countries
Anywhere Access
Connect anywhere, anytime from any device, on the go and in the field – true mobile experience
Dynamic App Marketplace
Over 1,200 listings of innovative applications and services built by trusted partners to serve your industry or special need
Office Integration
Native Microsoft Outlook client and embedded Microsoft Office features
Sales Force Automation
Ease of use improves response times, increases time with customers, shortens sales cycles, and increases close rates
Marketing Excellence
Flexible segmentation tools, intuitive campaign management, robust workflows, and insightful analytics
Customer Service
Happy customers with case management, workflows, dashboards, and knowledge management right within Microsoft Outlook
Applies Across Industries
Microsoft Dynamics CRM is implemented and used across all industry verticals
- Construction
- Manufacturing
- Distribution
- Retail
- Transportation
- Publishing
- Finance
- Insurance
- Real Estate
- Professional Services
- Education
- Health Care
- Arts / Entertainment
- Hospitality
- Non Profits
- Government
